Terms of service

Last updated: June 16, 2026

OVERVIEW

This website is operated by Lupvar. Throughout the site, the terms “we”, “us” and “our” refer to Lupvar and its operating company, VeyraLume Commerce Limited. By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service, including any policies referenced on this site.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependent to use this site.

You may not use our products, website, or services for any illegal or unauthorized purpose. You must not transmit viruses, malware, or any destructive code.

PRODUCTS AND PRICING

Product availability, pricing, promotions, discounts, shipping information, product descriptions, images, and specifications may change without notice.

We make reasonable efforts to display product information accurately, but we do not guarantee that all product descriptions, colors, images, measurements, or other content will always be accurate, complete, current, or error-free. We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.

ORDERS AND BILLING INFORMATION

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, abusive, unauthorized, placed by resellers, or inconsistent with the intended use of the store.

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our store.

SHIPPING

Lupvar currently ships only within the United States unless our market settings or shipping policies are updated. Delivery times are estimates and may be affected by carriers, weather, address issues, holidays, or other circumstances outside our control.

RETURNS AND REFUNDS

Returns, refunds, and exchanges are handled according to our Return & Refund Policy. Customers must contact us before sending any return. The company address listed in these Terms is not a return address. Items sent to that address without authorization may not be accepted or processed.

PRODUCT USE

Our products should be used according to the product instructions, installation guidance, warnings, and intended use. We are not responsible for damage, injury, loss, or reduced product performance caused by misuse, improper installation, incompatible surfaces, alteration, neglect, or failure to follow product guidance.

INTELLECTUAL PROPERTY

All site content, including text, product descriptions, photos, graphics, logos, videos, designs, and other materials, is owned by or licensed to Lupvar. You may not copy, reproduce, distribute, modify, sell, or exploit any part of the site or its content without our written permission.

THIRD-PARTY TOOLS AND LINKS

Our website may include third-party tools, services, apps, payment providers, shipping providers, or links to third-party websites. We are not responsible for the content, accuracy, policies, practices, or performance of third-party websites or services.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

PROHIBITED USES

You are prohibited from using the site or its content for unlawful purposes, to violate applicable laws or regulations, to infringe intellectual property rights, to submit false or misleading information, to upload malicious code, to collect personal information from others, to spam, phish, scrape, crawl, or interfere with the security or operation of the website.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

The website, services, and products are provided to the fullest extent permitted by law on an “as is” and “as available” basis, except where expressly stated by us.

To the fullest extent permitted by law, Lupvar, VeyraLume Commerce Limited, and our directors, officers, employees, affiliates, suppliers, service providers, and partners will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the website, services, or products.

Some jurisdictions do not allow certain exclusions or limitations of liability, so these limitations apply only to the maximum extent permitted by applicable law.

INDEMNIFICATION

You agree to indemnify and hold harmless Lupvar, VeyraLume Commerce Limited, and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.

GOVERNING LAW

To the extent permitted by applicable law, these Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Hong Kong, without limiting any mandatory consumer protection rights that may apply in your place of residence.

CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website after changes are posted constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Email Service
sales@lupvar.com

Service Hours
Monday - Friday, 09:00 - 18:00 Hong Kong Time

Company Name
VeyraLume Commerce Limited

Company Address
UNIT 1021, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH
Tsim Sha Tsui, Kowloon 999077
Hong Kong