Privacy policy

Last updated: June 12, 2026

This Privacy Policy explains how Lupvar (“Lupvar,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://lupvar.com, place an order, contact us, subscribe to marketing emails, submit a product review, or otherwise interact with our store.

1. Information We Collect

We collect information that you provide directly to us, including your name, email address, phone number, shipping address, billing address, order details, customer support messages, return or refund requests, product questions, photos or videos you choose to send for support or reviews, and any information you provide when subscribing to emails or submitting a review.

When you place an order, payment information is processed by Shopify and the payment providers available at checkout, such as Shop Pay, PayPal, Apple Pay, Google Pay, credit card networks, and other enabled payment methods. Lupvar does not store your full credit card number.

We also collect information automatically when you use our website, including device information, browser type, IP address, approximate location, pages viewed, products viewed, search activity, cart activity, checkout activity, purchase events, referring URLs, cookies, pixels, and similar online identifiers.

2. How We Use Personal Information

We use personal information to operate our Shopify store, process and fulfill orders, confirm payments, arrange shipping, provide order tracking, handle returns and refunds, respond to customer service requests, prevent fraud and abuse, improve website performance, maintain customer accounts, display product reviews, send service messages, send marketing emails when permitted, measure advertising performance, understand how visitors use our website, and comply with legal, tax, accounting, chargeback, and security obligations.

3. Shopify and Service Providers

Lupvar is hosted on Shopify. Shopify helps us operate the online store, checkout, payments, customer accounts, analytics, fraud prevention, and related commerce services. Shopify may process personal information according to its own privacy practices. You can review Shopify’s privacy information at https://www.shopify.com/legal/privacy.

We may disclose personal information to service providers that help us run the store, including Shopify, payment processors, shipping and fulfillment partners, order tracking tools such as Track123, product review tools such as Judge.me, email and marketing tools, analytics providers, advertising platforms, fraud prevention tools, customer support tools, hosting and security providers, professional advisers, and authorities when required by law.

These providers may only receive information reasonably needed to perform their services, such as order details for fulfillment, email addresses for support or reviews, tracking information for delivery updates, or website event data for analytics and advertising measurement.

4. Cookies, Analytics, Advertising, and Google Signals

Lupvar uses cookies, pixels, tags, device identifiers, and similar technologies to make the website work, remember cart and checkout activity, secure the store, measure site performance, understand visitor behavior, improve product pages, measure advertising campaigns, and show or measure relevant ads where permitted.

We use Google Analytics, Google tags, Google Analytics Advertising Features, and Google signals. These tools may collect information such as page views, product views, search events, add-to-cart events, checkout events, purchase events, device information, browser information, approximate location, referral information, cookies, and online identifiers.

When Google signals is enabled, Google may associate session data from our website with users who are signed in to their Google accounts and who have turned on Ads Personalization. This helps support aggregated cross-device reporting, remarketing, demographic reporting, interest reporting, and advertising measurement. Lupvar receives aggregated reports and does not receive information from Google signals that directly identifies individual users.

Google and other vendors may use first-party cookies, Google Analytics cookies, Google advertising cookies, and other identifiers together to measure website activity, measure ad performance, personalize advertising where permitted, limit ad repetition, and understand campaign effectiveness.

You can manage or opt out of certain Google analytics and advertising uses through Google My Ad Center at https://myadcenter.google.com, the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout, your browser cookie settings, your device advertising settings, or any cookie preference tool made available on our website.

5. Marketing Emails

If you subscribe to Lupvar emails or otherwise consent to marketing, we may use your email address to send product updates, offers, and store news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting sales@lupvar.com.

6. Product Reviews and User Content

If you submit a review, question, photo, or video, we may collect your display name, email address, review content, rating, media, product information, and related order verification information. Reviews and selected content may be displayed publicly on Lupvar product pages or other store pages. Your email address is not displayed publicly as part of a review.

7. How Long We Keep Information

We keep personal information for as long as needed to provide the store, fulfill orders, support customers, maintain business records, comply with legal, tax, accounting, fraud prevention, chargeback, and security obligations, resolve disputes, and enforce our policies. Marketing contact information is kept until you unsubscribe or ask us to delete it, unless we need to keep limited records for legal or compliance reasons.

8. How We Protect Information

We use reasonable technical, administrative, and organizational measures to protect personal information. Shopify and our service providers also use security measures to help protect checkout, payment, and store data. No online service can be guaranteed to be completely secure, so customers should use strong account credentials and protect their own devices and email accounts.

9. International Processing

Lupvar, Shopify, and our service providers may process and store personal information in countries other than where you live. These countries may have different data protection laws. When required, we rely on appropriate legal mechanisms to transfer and process personal information.

10. Your Privacy Rights

Depending on where you live, you may have the right to request access to personal information we hold about you, request correction, request deletion, request a copy of your information, object to or restrict certain processing, withdraw consent, unsubscribe from marketing, or opt out of certain targeted advertising or data sharing.

To make a privacy request, contact sales@lupvar.com. We may need to verify your identity before completing a request. We may also keep certain information when required or permitted by law, such as order, tax, fraud prevention, chargeback, shipping, accounting, and legal records.

11. United States Privacy Notice

For visitors and customers in U.S. states with privacy laws, including California where applicable, Lupvar may collect the following categories of personal information: identifiers such as name, email address, phone number, shipping address, billing address, IP address, and online identifiers; commercial information such as products viewed, products purchased, cart activity, order history, return history, and customer support activity; internet or electronic activity such as website usage, page views, clicks, referral information, search activity, and device data; approximate location derived from IP address; and user content such as reviews, questions, photos, videos, or support messages you choose to provide.

We use these categories for the business and commercial purposes described in this Privacy Policy, including order fulfillment, customer support, analytics, advertising measurement, fraud prevention, security, legal compliance, and store improvement.

Lupvar does not sell personal information for money. We may share certain online identifiers, cookie data, website activity, and purchase or conversion events with advertising and analytics providers, including Google, for targeted advertising, remarketing, campaign measurement, and analytics where permitted by law. Some U.S. privacy laws may define this type of disclosure as “sharing” or “targeted advertising.” You may opt out by using browser or device controls, Google’s opt-out tools, any cookie preference tool available on our website, or by contacting sales@lupvar.com.

12. Children’s Privacy

Lupvar is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact sales@lupvar.com so we can review and delete it where appropriate.

13. Legal Disclosure

We may disclose personal information if required by law, court order, subpoena, government request, tax or accounting obligation, fraud investigation, chargeback process, security incident investigation, or to protect the rights, property, and safety of Lupvar, our customers, service providers, or others.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our store, services, technology, legal requirements, analytics tools, advertising tools, or business operations. The updated version will be posted on this page with a new “Last updated” date.

15. Contact Us

If you have privacy questions or want to make a privacy request, contact Lupvar at:

Email Service
sales@lupvar.com

Service Hours
Monday - Friday, 09:00 - 18:00 Hong Kong Time

Company Name
VeyraLume Commerce Limited

Company Address
UNIT 1021, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH
Tsim Sha Tsui, Kowloon 999077
Hong Kong